We want you to be happy with your Moringa With Barry order. If something isn't right, this policy explains how returns, refunds and exchanges work. Please read it together with our Shipping Policy.
If you change your mind, you may return an item within 30 days of receiving it.
To be eligible for a return, items must be unused, unopened, in their original packaging and in resellable condition.
For health and safety reasons, we cannot accept returns of opened or used products, including oils, capsules, teas and extracts. We also cannot accept returns of items that have been damaged after delivery, or of gift cards.
Customers are responsible for the cost of return shipping for change-of-mind returns.
Once we receive and inspect your return, your refund will be issued as store credit, excluding the original shipping fees.
We honor valid warranty claims made within 90 days of receipt. Customers pay for return shipping upfront and will be reimbursed if the claim is approved. Warranty claims are processed within 7 days, with a refund, store credit or replacement (where available) offered.
If your order arrives damaged, defective or is not what you ordered, please email us at info@moringawithbarry.com as soon as possible with your order number and a photo of the problem. We will refund or replace the item once we have reviewed your claim. If the parcel arrives visibly damaged, please also refuse it with the courier where possible.
To start a return, email info@moringawithbarry.com with your order number and the item you would like to return. We will reply with instructions. Please do not send items back without contacting us first, as returns sent without approval may not be accepted.
You may cancel an order at any time before it is dispatched. Once an order has been dispatched, please follow the return process above.
If your parcel is lost in transit, we will refund or replace it once the courier confirms it is lost. Please see our Shipping Policy for details.
Import duties and taxes on international orders are the customer's responsibility. If a shipment is refused on delivery because of these fees, the cost of return shipping will be deducted from your refund.
If you have any questions about returns or refunds, please contact us at info@moringawithbarry.com.
