Our inventory is updated regularly, but in rare cases a stock discrepancy may occur. If this happens, we will ship the items that are available and contact you to discuss options for any backordered products, such as waiting for a restock or receiving a refund.
Shipping costs are calculated at checkout based on the weight, dimensions and destination of your order. The shipping fee shown at checkout is the final amount you will be charged.
If you change your mind, you may return an item within 30 days of receiving it. Returned items must be unused, in their original packaging and in resellable condition. Customers are responsible for the cost of return shipping. Once your return is processed, your refund will be issued as store credit, excluding the original shipping fees.
We honor valid warranty claims made within 90 days of receipt. Customers pay for return shipping upfront and will be reimbursed if the claim is approved. Warranty claims are processed within 7 days, with a refund, store credit or replacement (where available) offered.
Domestic orders usually arrive within 2 to 7 business days.
International orders generally take 4 to 22 days, depending on the courier. A specific estimate is shown at checkout.
Orders are dispatched within 2 business days. Our warehouse operates Monday to Friday, excluding national holidays.
You may change your delivery address at any time before your order is dispatched.
Orders to P.O. boxes are sent by postal service only. Orders to military addresses are shipped by USPS.
If an item in your order is out of stock, we will contact you to discuss your options, as described in Section 1.
If your order has not arrived within the expected timeframe, please contact us and we will investigate.
Once your order is dispatched, we will email you a tracking link so you can follow your shipment’s progress.
If your parcel arrives damaged, please refuse it with the courier and let our customer service team know. If it has already been delivered, contact us and we will help.
Sales tax is included in the product prices shown on our site.
Import fees on international orders are the customer’s responsibility. If a shipment is refused on delivery because of these fees, the cost of return shipping will be deducted from your refund.
You may cancel an order at any time before it is dispatched. Once it has been dispatched, please see our Refund Policy.
Our shipments are insured against loss and damage, in line with courier guidelines.
We will refund or replace damaged items once the courier’s investigation is complete.
We will refund or replace a lost parcel once the courier confirms it is lost.
For any questions, please contact us at info@moringawithbarry.com.
